Job Summary
Company Name
Locations
Nationality
Experience
Keywords / Skills
Function
Role
• Mechanical Engineer
Industry
Summary
Posted On
Job Ref code
specialist
Job Description
Maintenance Renewal Specialist
Ref#: 9809
Location: Richmond Hill, ON, Canada
OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.
We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.
The Opportunity:
Reporting to the Manager, Maintenance Renewals this position is focused on communication and selling skills since it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to customers. Strong organizational skills are also needed to ensure renewal information and status is recorded accurately and for billing and future reference. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.
You are great at:
•Providing exceptional service by reaching out and building strong customer relationships while providing a consultative and proactive process to produce competitive renewal quotes.
•Consult with internal sales team to prepare renewal quotes, overcome objections through process of negotiation and adjust quote as required to ensure competitiveness of the solution being presented to the customer
•Maintain and update reporting systems to utilize for research and provide accurate forecasts within a sales support territory
•Cultivate strong business relationships with the Account Executives and other legal stakeholders
•Develop on going lead generation and pipelines through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
•Utilize high attention to detail to review and process incoming purchase orders and payments.
•Consistently look to enhance renewal process and procedure while working to achieve an exceptional team environment.
What it takes:
•1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment
•University/College degree within a related discipline or equivalent work experience
•Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
•Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
•Strong desire in establishing and maintaining strong relationships with client
•Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
•Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
•Track record of autonomy, ownership and execution
•Strong ability to multi-task and prioritize work effectively
•Proven experience working in a fluid environment that is ever growing and changing
Key Skill(s)
About Company
OpenText is the leader in Enterprise Information Management (EIM), enabling organizations to grow the business, lower costs of operations, and reduce information governance and security related risks.
Mission
OpenText strives to…
– enrich the way people use information
– foster innovation
– be trusted in our relationships
– be committed to excellence in all that we do
– work with our stakeholders, demonstrating honesty and passion towards common goals
Company Overview
OpenText is the leader in Enterprise Information Management (EIM). EIM enables organization to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance, and provide security. Our offerings span the needs of progressive organizations, with solutions for Enterprise Content Management, Business Process Management, Customer Experience Management, Information Exchange, and Discovery. OpenText software helps bring structure to the unstructured by unleashing the power of information for more than 50 thousand global customers. For more, visit www.opentext.com.
To see all related Jobs. Please CLICK HERE
Maintenance Renewal Specialist
No comments:
Post a Comment