Job Summary
Company Name
JP Morgan Services India Pvt. Ltd
Locations
Mumbai
Nationality
India
Keywords / Skills
Excel, Powerpoint, Flex, Basic
Function
Customer Service/ Call Centre/ BPO
Role
• Customer Service Executive (Voice)
• Fresher
Industry
Banking/ Financial Services
Summary
Team Member- Referencing-HR OPS SPECIALIST II-150106843 Job Description ————— “Referencing is a part of Global Data Management function housed in Mumbai, deals in serving employees in Asia Pacific & EMEA locations with respect to providi
Posted On
1st Nov 2015
Job Ref code
150106843
Job Description
Team Member- Referencing-HR OPS SPECIALIST II–150106843
“Referencing is a part of Global Data Management function housed in Mumbai, deals in serving employees in Asia Pacific & EMEA locations with respect to providing them with employment verification letters (reference letters). Referencing also conducts reference checks for ex-employees on request from external parties such as recruitment agencies, government agencies, etc. Reference letters are prepared on the basis of the request from employees. Pre-defined letter templates by the respective locations are used for the purpose of preparing a letter.
AREAS OF RESPONSIBILITY
▪ Process involves employment verification for Asia Pacific/ EMEA ex-employees on request from external parties such as recruitment agencies, govt firms and financial institutions
▪ Sort and prioritize daily requests to process and deliver letters within the SLA
▪ Ensure appropriate employee authorizations to release the requested details sourced from core HR systems
▪ Assist training other team members on the process, systems and applications as and when required
▪ Assist in regular quality check of work processed to ensure error-free processing
▪ Assist in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements
▪ Provide back up support to other Referencing team members
▪ Researches and resolves issues under the guidance of a team lead or supervisor
▪ Handles Tier 1/2 queries, Handle employee queries /escalation related to job and personal data
▪ Responsible for completing complex assignments and long term projects and coordinating related activities
▪ independently researches and resolves issues
▪ Determines root cause of errors and rework needed to correct
▪ Understand and maintain high degree of confidentiality with respect to employee data.
· Knowledge & Skills (as the Functional & Behavioral competencies attached on the intial worksheet).
· Basic Knowledge of Excel, Word, PowerPoint
· Intermediate Verbal & Written Communication
· Basic Customer Focus / Client Relationship
· Fresher with good academics and has ability to co-relate acquired qualification in practical world.
Graduate
Basic Knowledge of Excel, Word, Powerpoint
Intermediate Verbal & Written Communication
Basic Customer Focus / Client Relationship
IN-MH-Mumbai-Prism Towers / 31002
Corporate Brand JPMorgan Chase & Co.
Key Skill(s)
Excel
Powerpoint
Flex
Basic
About Company
Since our inception over 200 years ago, we"ve evolved to offer the whole spectrum of global banking and financial services, and in many cases, we"ve helped define them. It is the combination of character, product strength and intellectual capital that sets us apart as an industry leader. We invented the concept of relationship banking back in the nineteenth century, and we are still doing “first-class business in a first-class way.â€
Today, we work together across our businesses and around the globe to meet the complex financial needs of corporations, governments, private firms, financial institutions, non-profit organizations and individuals.
J.P. Morgan employs more than 70,000 people globally, and the firm has assets of US$2.2 trillion. We have offices in more than 50 countries and clients in more than 100 countries around the world — and as a testament to our global platform and leadership, lead the industry in most markets in which we operate. Founded in 1799 in the United States, J.P. Morgan is truly a global organization. Our roots in Europe date back to 1838, and we"ve been in Asia since 1872.
For further information visit http://careers.jpmorgan.com/student/jpmorgan/careers/india/about
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Team Member- Referencing-HR OPS SPECIALIST II
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