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Objective / Purpose of duty:
Grow Dimension Data’s Services business comprising Managed Services, Professional Services and IT Outsourcing Services in the assigned territory.
Main Responsibilities:
1- Drive services sales in the assigned territory of captive and virgin accounts, through structured account planning, incumbency plotting and a comprehensive pursuit action plan
2- Maintain impeccable commit discipline and seasonality to achieve assigned business targets of booking, revenue and profitability
3- Grow the funnel and ensure a healthy mix of run rate and strategic deals
4- Actively participate in client service delivery reviews to upsell/cross sell
5- Achieve and maintain high client CSAT at all times
6- Strong understanding of Dimension Data’s solutions and services and their market positioning and competitive advantage
Essential Skills:
1- IT sales/pre sales experience, preferably with brands such as HCL Tech, Wipro, IBM, Cognizant, Mphasis, Tech Mahindra, CSC, HP
2- Demonstrable record of leading complex sales
3- Strong communication and objection handling skills
4- Ability to leverage and lead matrix based resources to position DD as the vendor of choice for single/multi tower IT outsourcing
5- Should be hands on and detail oriented
6- Strong presentation skills (mock presentation to be part of the hiring process) in addition to excellent written and oral communication skills
7- Strong knowledge in
a- Infrastructure Managed Services
b- Network Management Services
c- IP telephony
Experience & Qualification:
– Individual Contributor: 10 – 15 years in IT Sales/Pre Sales with minimum 2-3 years’ experience with a large IT Systems Integrator
– Degree or Diploma in Electronics/ Computers / IT from a recognized University.
– MBA from a good institute would be preferred
Knowledge, skills and abilities required:
– Excellent interpersonal and collaboration skills
– Positive attitude and disposition
– Leadership skills to lead an informal matrix team to accomplish the objective
– Hunger to stretch and outperform
– Disciplined, punctual and well mannered
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Business Development Manager – Services
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