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Job Description
Job Description
In the role of App Support Analyst for the Mortgage Banking Production Support organization, you will provide expertise in designing, building, and deploying technical solutions for projects of varying size and complexity based on various Operating system platforms. You will work with the Application Support Team in the fast-paced Home Lending line of business. An understanding of system/solution design and architecture is essential. In this position, you will be responsible to: · Will be working as an escalation point of contact for the production issues in the space and drives the resolutions · Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures · Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues · Should be able to work independently and be able to lead people on technology areas with no people management · Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously · Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed. · Work to manage and maintain Retail server frames deployment, partitioning, and capacity. · Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production. · Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners. · Act as an advocate for the customer’s technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained. · Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves. · As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties. Qualifications Technical Skill/Experience Requirements: · 4+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment. · 4+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements · Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them · Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios · Strong Experience in infrastructure hardware of various OS platforms · Working knowledge with SQL Server 2008/2008R2 · Experience planning /configuring and deploying Group Policy in a complex desktop and server environment · Experience with determining correct solution sizing/scaling based on business requirements · Solid experience with clustering, load balancing and high availability solutions · Thorough understanding of web and FTP services · Experience implementing WebSphere or WebLogic solutions strongly desired but not required. · Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc. · Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP · Experience supporting various directory services including Active Directory. Core Skill set Requirements: · Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers · Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation. · Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management. · Attention to detail and the ability to multitask. · Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues. · Professional customer-focused attitude at all times, even during situations of disagreement. · Understanding of and experience with change management concepts, processes, and tools. · Ability to train and mentor more junior technical staff. · Experience working in a “hands-off” environment driven with controls/process in place
Qualifications
Qualifications Technical Skill/Experience Requirements: · 4+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment · 4+ years hands-on experience in Java technology · 4+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements · Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them · Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios · Strong Experience in infrastructure hardware of various OS platforms · Working knowledge with SQL Server 2008/2008R2 · Experience planning /configuring and deploying Group Policy in a complex desktop and server environment · Experience with determining correct solution sizing/scaling based on business requirements · Solid experience with clustering, load balancing and high availability solutions · Thorough understanding of web and FTP services · Experience implementing WebSphere or WebLogic solutions strongly desired but not required. · Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc. · Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP · Experience supporting various directory services including Active Directory. Core Skill set Requirements: · Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers · Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation. · Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management. · Attention to detail and the ability to multitask. · Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues. · Professional customer-focused attitude at all times, even during situations of disagreement. · Understanding of and experience with change management concepts, processes, and tools. · Ability to train and mentor more junior technical staff. · Experience working in a “hands-off” environment driven with controls/process in place
Job
Applications Development
Primary Location
IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120
Organization
CONSUMER & COMMUNITY BANKING
Schedule
Full-time
Job Type
Standard
Shift
Day Job
Employee Status
Regular
Travel
Yes, 25 % of the Time
Key Skill(s)
About Company
Today, we work together across our businesses and around the globe to meet the complex financial needs of corporations, governments, private firms, financial institutions, non-profit organizations and individuals.
J.P. Morgan employs more than 70,000 people globally, and the firm has assets of US$2.2 trillion. We have offices in more than 50 countries and clients in more than 100 countries around the world — and as a testament to our global platform and leadership, lead the industry in most markets in which we operate. Founded in 1799 in the United States, J.P. Morgan is truly a global organization. Our roots in Europe date back to 1838, and we've been in Asia since 1872.
For further information visit http://careers.jpmorgan.com/student/jpmorgan/careers/india/about
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App Support Analyst
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