Team Lead – Networking

Job Summary

Company Name

CSS Corp Private Limited

Locations

Chennai

Nationality

India

Experience

8 – 18 years

Keywords / Skills

basic, Networking, Database, Basic, CCNA

Education

B.E/B.Tech

Stream

Any

Function

• IT
• Customer Service/ Call Centre/ BPO

Role

• Technical Support Engineer
• Technical Support Representative (Non- voice)
• Technical Support Executive ( voice)

Industry

IT/ Computers – Software

Posted On

20th Jun 2015

Job Ref code

team-lead-networking

Job Description

Position: Team Lead – Networking

Location: Chennai

Experience: 5 – 8 years

Qualification: Any degree

Job Code: TL – 04

Job Description:

A mature goal-oriented professional with

• Overall experience of 5-6 Years


• 1-2 years managing Enterprise technical support


• Ability to manage Client relationship management


• Team/ people management,


• Proven track record in
  
  • Resource Management (Roistering / Scheduling / Case Management),
  
  
  • Metrics Management,
  
  
  • Goal setting (KRA),
  
  
  • Conduct Reviews
  
  


• Good in basic of Networking/ CCNA

Skills Required:

• People Management/ CCNA/ Networking, Basic understanding in OS, Languages and Database will be a added advantage.

Key Skill(s)

basic

Networking

Database

Basic

CCNA

About Company

companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100+ customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Our three lines of business include Tech support, infra support & carrier and network support. Technology support is in our DNA With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. From home devices, whether its enterprise or consumer, datacenters, applications and desktops to services, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably — every day and every interaction.

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Team Lead – Networking