Application Support Analyst

Job Summary

Company Name

JP Morgan Services India Pvt. Ltd

Locations

Hyderabad / Secunderabad

Nationality

India

Experience

5 – 7 years

Keywords / Skills

Server, Windows, Informatica, Oracle, IT, L2, Testing, Java, UNIX

Education

Other

Stream

Other

Function

• IT
• Purchase/ Logistics/ Supply Chain

Role

• Other Purchase/ Supply Chain
• Other Software/Hardware/EDP

Industry

Banking/ Financial Services

Posted On

19th Jun 2015

Job Ref code

140115902

Job Description

Application Support Analyst–140115902

Job Description

 

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity

 

Corporate Technology and Risk purpose is to ensure the security and resiliency of the Firm’s computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm’s risk posture.

 

IT Risk and Controls:  Oversight and governance of IT Risk across the firm including IT Risk posture, IT Risk assessment framework, IT regulatory compliance and IT policies and standards.

 

• Provide production and non-production environment support for Vendor Management / Regulatory Applications. 


• Maintain Business Process Indicator of 99.99%. This includes monitoring of the environment, managing and tracking incidents and escalations. 


• Analyze data processing problems to implement and improve resiliency of the application supported.


• Resolve and track production incidents and prevent reoccurrences. 


• Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of Windows Server environments for production and non-production environments.


• Partner closely with Application Development, Testing team and upstream consumers and other L2 Operate teams.


• Participate in on-call rotation for application support of production related issues.


• Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting. 


• Create and improve system documentation (Run books, FAQs). 


• Chair and participate in Project Working Group to improve production stability. 

Qualifications

 

Qualifications & Experience: 

• 5 – 7 years’ experience in Java, Informatica, Business Objects and UNIX/LINUX. 


• Strong foundation with Oracle Databases


• Education: Bachelor’s degree in Computer Science, Engineering or related technical field. 


• Experience: 5-7 years of work experience in job offered.  

Soft Skills (Mandatory):

• Excellent written and verbal communication skills


• Ability to work independently and make objective decisions independently


• Excellent troubleshooting and problem solving skills


• Ability to work in a matrix managed organization


• Excellent team work

JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran. 

Job

 Applications Support

Primary Location

IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120

Organization

 CORPORATE SECTOR

Schedule

 Full-time

Job Type

 Standard

Shift

 Day Job

Employee Status

 Regular

Travel

 No

Corporate Brand JPMorgan Chase & Co.

 

Key Skill(s)

Server

Windows

Informatica

Oracle

IT

L2

Testing

Java

UNIX

About Company

Since our inception over 200 years ago, we've evolved to offer the whole spectrum of global banking and financial services, and in many cases, we've helped define them. It is the combination of character, product strength and intellectual capital that sets us apart as an industry leader. We invented the concept of relationship banking back in the nineteenth century, and we are still doing “first-class business in a first-class way.â€
Today, we work together across our businesses and around the globe to meet the complex financial needs of corporations, governments, private firms, financial institutions, non-profit organizations and individuals.
J.P. Morgan employs more than 70,000 people globally, and the firm has assets of US$2.2 trillion. We have offices in more than 50 countries and clients in more than 100 countries around the world — and as a testament to our global platform and leadership, lead the industry in most markets in which we operate. Founded in 1799 in the United States, J.P. Morgan is truly a global organization. Our roots in Europe date back to 1838, and we've been in Asia since 1872.

For further information visit http://careers.jpmorgan.com/student/jpmorgan/careers/india/about

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Application Support Analyst